Policy/FAQ

QUESTIONS : support@prettyluxuryboutique.com 

***Due to a high volume of emails, please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored. 

 

Please refrain from sending multiple messages in the same message thread, this will push your message to the very end again and delay response time further. Sending a new message in the same message thread gives you a new later time and date. If you would like to send another message, please do send as a new message so your first message does not lose its spot in line. Thank you! xoxo

What is the return and exchange policy ?

Yes we accept returns, We currently do NOT accept returns for refunds. We ONLY allow returns for store credit within 10 days from the date the tracking number states it was delivered. Please note that ALL customers are responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white items are ALL final sale.

 

I haven't received a store credit for my return?

If you have not received store credit for your return within a few days of returning the package, please email support@prettyluxuryboutique.com so we can speed the process up for you. 

I’m missing an item or my items arrived damaged or with a defect!

Please email us support@prettyluxuryboutique.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if 5 days has passed from delivery date. 

I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!

We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns or damaged item claims past 5 day mark from receiving the items. We sincerely apologize for the inconvenience.  

I washed my item and now it is damaged!!

We recommend following the washing instructions on the label attached inside the item.  Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We kindly ask that you inspect all items before wearing or washing. 

I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it? 

Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed. 

Do you ship worldwide ?

Unfortunately we do not. We do ship to:

United States

There is a flat rate charge for standard shipping and heavy goods shipping. 

MESSAGE FOR INTERNATIONAL CUSTOMERS:

WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/DUTY TAX FEES CHARGED BY YOUR LOCAL GOVERNMENT.THESE FEES ARE NOT CHARGED BY US BUT YOUR LOCAL POST OFFICE AND LOCAL GOVERNMENT INSTEAD. PLEASE CHECK IN WITH YOUR LOCAL POST OFFICE TO VIEW THEIR FEE CHART. NO REFUNDS WILL BE PROVIDED FOR THESE FEES BECAUSE THEY ARE NOT APPLIED ON OUR BEHALF NOR ARE THE FEES PAID TRANSFERRED TO OUR ACCOUNTS. 

THANK YOU.

Do you ship overnight or express? 

Yes, we do ship express. Be sure to choose correct shipping option at checkout.

 

How long will it take to receive my order?

Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. International orders are processed between 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks depending on your location and efficiency of your local post office.

 My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim. 

 

We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered. 

When do you restock styles/sizes? 

Unfortunately, we do not have exact dates we restock styles due to the many different vendors/manufacturers we work with having varying restock schedules. We do have a Requested Restock List, where you can add your requests. You can simply email your requests to support@prettyluxuryboutique.com and we will add your faves to the list. We take this list  to our vendors/manufacturers and requests a restock for the styles on the list. If the material or styles are already available we restock within 1-4 weeks. 

**This doesn't guarantee a restock but we do make sure to ask about the requested styles.

Do you have a size chart? 

We do have a basic size chart but the styles vary in measurements. If you would like exact measurements for a specific size, please email us. We will add the measurements to the description of the product. 

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